Marbel Bet's Privacy Policy —
Your Information Is Safe With Us

01 Introduction

Marbel Bet is a trusted online gaming platform offering safe and enjoyable entertainment for players in Bangladesh. We understand that your personal information is extremely valuable, and protecting it is our foremost responsibility. This privacy policy clearly sets out what information Marbel Bet collects, why it is collected, how it is used, and how long it is retained.

This policy applies solely to the marbelbet.win website and its associated mobile applications. Marbel Bet is not responsible for the privacy policies of third-party websites or services. We believe transparency is the foundation of trust, which is why this privacy policy is written in plain, accessible English so every Marbel Bet member can easily understand it.

By creating an account on Marbel Bet, browsing the website, or using any of our services, you are agreeing to this privacy policy. If you disagree with any part of this policy, please refrain from using the platform and contact our support team.

02 What Information We Collect

Marbel Bet only collects information that is necessary to provide its services. We do not seek any excessive or irrelevant data. Below is a detailed breakdown of the types of information collected and how.

• Directly Provided Information: Information you provide directly during registration, KYC verification, or when contacting support.
• Automatically Collected Information: When you use the platform, information about your device, browser, and connection is automatically recorded.
• Payment Information: Transaction records from bKash, Nagad, or Rocket are stored, but your full PIN or password is never collected.

03 How We Use Your Information

Marbel Bet uses your information only for specific, legitimate purposes. Your data is never used for unrelated advertising or sold for any commercial purpose. The primary uses are listed below:

• Account Management: Your information is used to create, verify, and manage your account.
• Transaction Processing: Financial information is used to process deposit and withdrawal requests.
• Customer Support: Your contact information is used to resolve issues and provide you with relevant updates.
• Security Assurance: Technical data is analyzed to detect fraud, money laundering, and multiple accounts.
• Service Improvement: Usage patterns are analyzed to improve the gaming experience and introduce new features.
• Bonuses & Promotions: Your gaming history is used to verify your eligibility and provide the right bonuses and offers.
• Legal Obligations: Your information may be used to comply with legal requirements, including requests from regulatory authorities.

04 Data Sharing Policy

Marbel Bet keeps your personal data strictly protected. However, in certain specific circumstances, sharing limited information with third parties may be unavoidable. In every such case, the highest data protection standards are maintained.

• Payment Provider: Only the information needed to verify transactions with mobile banking services like bKash, Nagad, and Rocket is shared, and it is used solely for that specific transaction.
• Game Provider: Third-party game providers receive only the minimum data needed to run their games. They cannot view your full profile.
• Law Enforcement Agencies: We may be legally required to disclose information in response to a valid court order or government directive.
• Technology Partners: Trusted technology partners process limited technical data solely to maintain site security and performance.

05 Cookie Policy

Cookies are small text files stored in your browser. Marbel Bet uses cookies to make your browsing experience smoother and more personalized. We use three types of cookies:

• Essential Cookies: These are essential for core site functionality — keeping you logged in and saving your language preferences. Without these cookies, the site cannot work properly.
• Performance Cookies: This data is used to understand which sections of the site receive the most traffic. It is fully anonymized and cannot be used to identify any individual.
• Functional Cookies: These cookies remember your preferred games, language settings, or display mode so you do not have to reconfigure them each time.

You can disable cookies at any time through your browser settings. Please note, however, that disabling essential cookies may cause some Marbel Bet features to not function properly.

06 Data Security Measures

Marbel Bet uses the highest-grade technology to protect your information. Our security operates across multiple layers to prevent any unauthorized access or data breach.

• 256-Bit SSL Encryption: All data transfers are conducted through encrypted channels and cannot be accessed by third parties.
• Two-Factor Authentication: Additional verification is triggered whenever a suspicious login attempt is detected.
• Secure Servers: All data is stored on servers protected by firewalls and anti-intrusion systems.
• Regular Security Audits: Independent experts conduct regular security audits of our systems.
• Staff Training: All Marbel Bet employees are trained to comply with data protection regulations.
• Data Breach Response: In the event of a security breach, affected members will be notified promptly.

07 Your Rights

As a Marbel Bet member, you have certain important rights over your own information. We respect these rights and are here to help you exercise them.

• Right to Access: You can request to know what information Marbel Bet holds about you at any time.
• Right to Rectification: If any of your information is incorrect, you may request a correction.
• Right to Erasure: After closing your account, you may request deletion of any data held beyond legal obligations.
• Right to Restrict Processing: You may request that we stop using your data for specific purposes.
• Right to Opt Out of Marketing: You can opt out of promotional emails or SMS at any time.
• Data Portability: You may request a copy of your information in a structured format.

To exercise any of these rights, please contact our support team. We typically respond within 7 business days.

08 Data Retention Period

Marbel Bet does not retain information beyond what is necessary. Each category of data has a defined retention period, determined by legal requirements and business needs.

• Account Information: Retained for the duration of the active account and up to 5 years after closure.
• Transaction Records: A minimum retention period of 5 years is mandatory under financial regulatory requirements.
• KYC Documents: Retained for up to 5 years after account closure for legal compliance.
• Cookie & Session Data: Session cookies are deleted as soon as the browser is closed; persistent cookies are stored for a maximum of 1 year.
• Support Conversations: Records are retained for up to 2 years after an issue has been resolved.
• Gaming History: Retained for the duration of the active account and up to 2 years after closure.

Once the retention period expires, your data is securely deleted or anonymized so that you can no longer be identified.

09 Minor Protection

Marbel Bet strictly does not provide services to anyone under 18. We believe protecting minors is a social responsibility. To this end, we have put in place several measures:

• Date of birth is verified at the time of registration.
• A National ID or passport is verified as proof of age during the KYC process.
• If a user is identified as a minor, their account is immediately closed.
• Parents can report suspicious accounts.

If you become aware that a minor is using Marbel Bet, please notify our support team immediately.

10 Privacy Policy Updates

Marbel Bet may update this privacy policy when necessary. A notice will be posted on the site before any changes take effect, and registered members will be informed by email or SMS.

• At least 7 days' notice will be given before any significant changes take effect.
• The date of the latest update will always be displayed at the top of this policy.
• You will have the option to close your account if you do not agree to the updated policy.
• Continued use of the platform after any changes constitutes your acceptance of the updated policy.

If you need a copy of a previous version of this policy, contact our support team — we can provide a saved copy.

11 Contact & Support

If you have any questions or complaints about this privacy policy, or wish to exercise your data rights, please get in touch. Marbel Bet's dedicated privacy team is available 7 days a week, 24 hours a day.

• Email: [email protected]
• Live Chat: Click the chat icon in the bottom-right corner of the site.
• Response Time: Queries are typically answered within 1–6 hours.

For more information, visit our FAQ Page View or Terms & Conditions Read.